FreshScan support

Tap Scan Item and point the camera at the printed date. When FreshScan recognizes it, a card shows the full date and its type. Check it against the package, optionally type a name, and tap Save. The camera stays open so you can scan the next item straight away.

Move a little closer and hold steady, turn on the flashlight for dark labels, or flatten a curved label with your hand. If it still won't lock, tap Enter date manually, or take a photo and let the app read the still image.

Tap the date on the confirmation card to correct it before saving, or open the item later and change it. Labels with a packing, manufacturing or lot date next to the expiration date are the most common cause; the app prefers the expiration date, but always check the card.

The label showed only a month and day, so FreshScan placed it in the most likely year. If that's wrong, tap the date to change it.

When both readings are plausible, FreshScan shows both and you pick. To change which order the app prefers, go to Settings → Numeric dates.

Yes. Choose Enter date manually, or Choose Photo to pick an existing picture. You can grant camera access later in iOS Settings → FreshScan.

At 9:00 AM local time: by default two days before the date and again on the day. FreshScan Pro lets you choose how many days ahead.

Check that notifications for FreshScan are allowed in iOS Settings → Notifications, and that Reminders is on in the app's Settings. Reminders are local notifications, so no internet connection is needed. Focus modes and Scheduled Summary can delay them.

The number of items due today or already past their date. Turn it off in the app's Settings → Badge.

Unlimited items (the free version keeps up to 10 active items), adjustable reminder timing, and impact insights showing food used versus thrown away.

Open Settings in the app and tap Restore Purchases, or tap Restore on the upgrade screen. Make sure you're signed in with the Apple ID that bought the subscription.

Subscriptions are managed by Apple. Go to iOS Settings → your name → Subscriptions → FreshScan, or tap Manage Subscription in the app's Settings. Cancelling stops the next renewal; the current period stays active until it ends.

Refunds are handled by Apple. Request one at reportaproblem.apple.com.

Only on your iPhone. FreshScan has no account, no server and no analytics.

Settings → Delete All Data removes all items, photos, reminders and preferences. Deleting the app does the same.

It's included in your normal iPhone backup (iCloud or computer). Restoring a backup restores your items and photos.

iPhone running iOS 18 or later. Live scanning needs an iPhone with a camera; iPad and Mac are not supported.